Solution: A series of virtual workers were deployed that could automate steps required to do a tax return, if the data could be extracted from a CSV. File. The client’s income or gain records over a calendar year would still have to be collated and entered into a spreadsheet via a partner. Once this data was displayed on the spreadsheet, a virtual robot would be able to read the document, extract the data, fill out the online form and send it to HMRC without supervision from an FTE. This original process to be replicated was carried out by a qualified accountant and recorded using the RPA software. The robot then simply replicated the process continuously in 10 x less time it would take a normal employee to do.